FAQ?


Who is RIENA RC HOBBYZ?
RIENA RC Hobbyz was established in 2010, simply because the founders love RC. They entered the RC market to share their knowledge in building and maintaining RC equipment with others who share the same interest. Its very contagious and it catches on easily.

"We strive to provide excellent service with active exchange of information and advice on the best ways of building and maintaining your RC. Let us help you create a great foundation of understanding the RC environment to raise and train your skills exponentially”

Now, RIENA RC Hobbyz is closer than ever before. Our online RC store provides a wide range of products and services available around the clock. Do come back often to look at our specials, which we will update regularly.


Do you have a walk-in outlet?
Yes. Come visit our shop at:

RIENA Shoppe & RC Hobbyz
PT1118 Jln Padang Tembak, Perumahan PKINK, 16100 Pengkalan Chepa, KELANTAN.
Tel: +609 7473913
Mobile : +6017 9035929/ +6017 9806823



Email : begrie@gmail.com


Outlet operating hours:
Shop Business Hours Daily: 10 am - 10 pm, Saturday - Thursday
National Public Holidays – Opened or Closed with Special Anouncement
What areas are covered by RIENA RC Hobbyz?
We presently cover every corner of Malaysia and International. By online webstore order, mail order and phone order.

What are the shipping costs?
All delivery charges  will be calculated into the bill. Total cost will automatically calculated by webstore system depending on the product actual weight or volumetric weight which present higher.

What more can you tell me about the shipping costs?
Currently we are unable to provide any form of free shipping due to competitive rates, and charges for all deliveries to destinations in Peninsular Malaysia, Sabah and Sarawak. You however have the option to collect it from our shop, if it is conveniently nearby to your location.

For International Buyer Please contact us for shipping details and cost.

Who is your Delivery Partner?
We have appointed Pos Malaysia/PosLaju and Skynet to deliver your orders to you. However, we only posted one solution during your checkout process, and flat rate is offered for both courier services. More delivery services will be added at a later date.

At the mean time, assigned reverse pick-up from our customers are also welcomed.


Do you accept payments by cheques?
Yes, we do accept any cheque issued by any bank party within Malaysia. For payment through cheques, the processing lead time will be minimum 2 working days before order status updated to "Shipped".
However it is preferred that all products on our site requires the use of either one of these: Visa, MasterCard, Maybank2U, RHB, PosPay, Hong Leong, Alliance, AMBank and MobileMoney, which is easily tracable, in any case of redundancy.


How long will the delivery take?
Generally, items ordered will be delivered maximum within 5 working days from the date of order. In the instance where this is not possible, you will be contacted by RIENA RC Hobbyz to make alternative arrangements.


For order made before 3pm on working day, will be immediately arranged for shipment once payment received. Otherwise will be carried forward to next working day.
 
Will I be able to keep track of the delivery of my items?
RIENA RC Hobbyz will ensure that the tracking code is sent to you via e-mail after every parcel or document be shipped out.

You are welcomed to write to us for any uncertain email information or in the circumstances of loosing tracking number.


Can I have my own assigned forwarder to arrange reverse pick up?
Yes, if you do have your appointed forwarder agent or courier service, please write or call us for pick up arrangement and shipping charges will be excluded in your bill.